Privacy Notice
Last updated: 9 September 2026
Burns Accountancy Limited respects your privacy and is committed to protecting your personal information.
This privacy notice explains what personal information we collect, why we use it, how long we keep it and the rights you have in relation to your information.
Who we are
Burns Accountancy Limited is an accountancy business based in Malmesbury, Wiltshire, supporting individuals, sole traders and small businesses locally and throughout the UK.
Burns Accountancy Limited is the data controller responsible for the personal information described in this Privacy Notice.
Burns Accountancy Limited
Company number: 15330467
Registered in England and Wales
Email: hello@burnsaccountancy.co.uk
Telephone: 07791 037055
Registered office: 31 White Poplars, Malmesbury, Wiltshire, SN16 0FU.
For questions about how we use your personal information, please contact us using the details above.
What information we collect
The information we collect depends on how you interact with us.
When you make an enquiry through our website, by email, telephone, social media or another business profile, we may collect:
your name;
email address;
telephone number;
information about the service you are interested in; and
any other information you choose to include in your enquiry.
If you become a client, we may also need to collect information necessary to provide accountancy and tax services, such as:
your address and date of birth;
business and company information;
financial and accounting records;
income and tax information;
bank and transaction information where relevant;
National Insurance Number, Unique Taxpayer Reference or other tax identifiers where required;
identification documents and information required for identity and anti-money-laundering checks; and
correspondence and other information necessary to provide our services.
How we use your information
We may use your personal information to:
respond to enquiries;
discuss the accountancy services you may require;
provide accountancy, bookkeeping and tax services;
communicate with you about your work with us;
prepare accounts, tax returns and other financial information;
make submissions to HM Revenue & Customs or Companies House where instructed and appropriate;
maintain our business and client records;
carry out identity verification and anti-money-laundering checks;
meet our legal, regulatory and professional obligations;
protect our business from fraud or misuse; and
manage and improve our website and services.
Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
Contract — where using your information is necessary to provide services to you, or to take steps at your request before entering into an agreement with you.
Legal obligation — where we need to use or retain information to comply with tax, accounting, anti-money-laundering or other legal requirements.
Legitimate interests — where necessary for the proper operation of Burns Accountancy, including managing enquiries and business records, maintaining the security of our systems, preventing fraud or misuse, and improving our services, provided those interests do not override your rights and interests.
Consent — where we specifically ask for your consent, including where consent is required for optional website cookies or similar technologies.
Information we need from you
Some personal information is necessary for us to respond to an enquiry, enter into or perform a contract with you, or comply with legal obligations such as identity and anti-money-laundering checks.
You do not have to provide information that is not required. However, if you do not provide information that we reasonably need, we may be unable to provide some or all of our services.
Where we obtain your information
Most personal information we use is provided directly by you.
Where appropriate, information may also come from:
HM Revenue & Customs;
Companies House and other public registers;
previous accountants or professional advisers, where you have authorised this;
identity verification or anti-money-laundering sources;
your business or authorised representatives; and
publicly available information where appropriate.
Who we share information with
We only share personal information where necessary to provide our services, operate our business or comply with our legal obligations.
This may include:
HM Revenue & Customs;
Companies House;
the Institute of Chartered Accountants in England and Wales (ICAEW), including where required in connection with professional regulation or anti-money-laundering supervision;
authorities or law-enforcement bodies where disclosure is legally required;
professional advisers and insurers;
accounting, bookkeeping and other business software providers;
IT, cloud-storage and technology providers;
our website provider, Squarespace; and
our business email provider.
We do not sell your personal information.
Website enquiries
When you submit our website enquiry form, we use the information you provide to respond to your enquiry and manage our communications with you.
Our website is provided through Squarespace, which processes website and form information on our behalf. Form submissions may be stored within Squarespace and may also be forwarded to our business email account.
Cookies and website analytics
Our website may use cookies and similar technologies that are necessary for the website to function.
Where optional cookies or analytics are used, we will provide appropriate choices through our cookie settings and will not rely on optional cookies without the appropriate permission where consent is required.
You can find more information in our Cookie Policy.
How long we keep your information
We only keep personal information for as long as reasonably necessary.
As a general guide:
Enquiries that do not become clients: we will normally retain enquiry information for up to 12 months after our last communication.
Client information and accounting records: we will generally retain relevant client files and accounting or tax records for six years after the end of the relevant accounting period or completion of the work, unless a longer period is required by law, regulation, professional requirements or the circumstances of the matter.
Anti-money-laundering records: where applicable, records relating to customer due diligence are normally retained for five years after the business relationship ends or a relevant transaction is completed.
We may keep information for longer where required by law, where there is an ongoing enquiry or dispute, or where another legitimate reason requires us to retain it.
Automated decision-making
We do not currently use personal information to make decisions about you solely by automated means where those decisions would have legal or similarly significant effects.
International transfers
Some of the service providers we use may process personal information outside the UK.
For example, Squarespace may process information in the United States and other countries. Where personal information is transferred outside the UK, we use service providers that put appropriate safeguards in place in accordance with UK data protection law, such as recognised adequacy arrangements or approved contractual safeguards.
You can contact us if you would like further information about the safeguards used for international transfers.
Your data protection rights
Depending on the circumstances, you may have the right to:
ask us for a copy of the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain uses of your information;
ask for information you have provided to be transferred to you or another organisation; and
withdraw consent where we are relying on consent.
Some rights do not apply in every circumstance, particularly where we have a legal obligation to retain information.
Your right to object: where we rely on legitimate interests as our lawful basis, you may have the right to object to our use of your personal information. Please contact us if you wish to do so.
To exercise your rights, contact:
We will respond to data protection rights requests without undue delay and normally within one month.
How to complain
If you have concerns about how Burns Accountancy Limited uses your personal information, please contact us first at:
hello@burnsaccountancy.co.uk
You also have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
The ICO is the UK's independent regulator for data protection.